- How do I create an account?
To create an account, simply click the “Register” button in the top right corner of the website. Follow the prompts to fill in the required information and submit. - I forgot my password. What should I do?
On the login page, click the “Forgot your password?” link and enter your registered email address. We’ll send you a link to reset your password. - How do I find my orders?
You can log in to your account and view details of all your orders in the “My Orders” section. You can also access your order status directly through the link in your order confirmation email. - How do I return an item?
You can return an item within 7 days of receiving it. Please refer to our Returns and Refunds Policy for the specific steps. - Can I exchange my purchase?
Yes, if you need to exchange an item, please first return the original item according to our returns process. After the return is completed, you can place a new order for the item you want. - What are the shipping costs? What shipping methods are available to me?
Shipping costs will be displayed during checkout and depend on the shipping method and destination selected. We offer a variety of shipping options, including standard and expedited shipping. - Is my personal information safe and secure?
We take your privacy very seriously, and all personal information provided to us will be kept confidential and stored securely. Please review our Privacy Policy for more information.
- How can I contact customer service?
If you have any questions or need assistance, you can contact us in the following ways:
Email: customersupport@elkoss.com
Phone: (352) 850-2931
- Where can I view detailed information about a product?
You can find detailed descriptions, specifications, prices, and customer reviews on each product page.