At elkoss.com, we want you to be satisfied with your purchase. If you are not satisfied with your purchase, we offer the following refund and return policy:
- Return Period
You may return your purchase within 7 days of receiving your purchase. - Return Requirements
The product must be unused and in its original packaging, with all tags, accessories, and protective packaging intact.
The only products that are not eligible for this policy are:
Personalized products
Food and personal care products
- Return Process
Contacting Customer Support: Please contact us by email at customersupport@elkoss.com or by phone at (352) 850-2931 with the reason for your return.
Obtaining a Return Authorization: Upon receipt of your request, we will provide you with a Return Merchandise Authorization (RMA) number and a return address.
Returning Your Item: Please return the item to the address specified along with the Return Authorization number. Please retain proof of shipment for your records. 4. Shipping Costs
Initial and return shipping costs are typically the buyer’s responsibility, unless the item is defective or shipped incorrectly.
If you are returning an item due to quality issues or an incorrect order, we will cover the return shipping costs.
- Refund Processing
Once we receive the returned item and confirm that it is eligible for return, we will process the refund within 5-10 business days. The refund will be issued via the original payment method. - Exchange Policy
If you require an exchange, please return the item according to the above return process and then place a new order for the item you desire. - Other Notes
Returns must be returned promptly; late requests will not be accepted.
We reserve the right to make the final refund decision, especially if the item is not eligible for return.
If you have any questions about our refund and return policies, please feel free to contact us using the above contact information.
Thank you for choosing , and we look forward to providing you with excellent service!